Jackie Douglas

With a strong senior management background in the travel technology industry, Jackie has held senior roles managing Revenue, Distribution and Online at Voyages Hotels and Resorts, Vice President International Product at TravelClick, then led the Digital Customer Experience Team at Qantas Airways, and worked on a startup Hotels OTA venture, HooRoo.com.  Jackie recently worked for Mantra Group Hotels & Resorts to create a Digital Department and 3-year Digital Roadmap.  In addition to her role as President of HSMAI, Jackie now sits on Advisory Boards for start-up companies, and consults in the Hospitality, Travel and Retail sectors.